Refund policy

We offer a 14-day return policy, which means you have 30 days to request a return after receiving your item.

Return Conditions

To be eligible for a return, your item must be in the same condition as when you received it—unused, with tags, and in its original packaging. You must also have the invoice/receipt.

To initiate a return, please contact us at info@guldsmedsmastaren.se.
Note that returns should be sent to the following address:

Nordstansguld AB/Guldsmedmästarn
[Box 11177, 404 24 Göteborg]

If your return is approved, we will send you a return label along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You are always welcome to contact us with any return-related questions at info@guldsmedsmastaren.se.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can assess the situation and resolve the issue.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not. If approved, the refund will be automatically processed to your original payment method within 10 business days.

Please note that it may take some time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at info@guldsmedsmastaren.se