Shipping policy

Thank you for choosing Guldsmedsmästaren Vintage. We are committed to providing you with an outstanding shopping experience and ensuring that your unique jewelry is delivered safely and on time. Please read our shipping policy for information on order processing, delivery, and other details.

1. Order Processing

Processing Time:
All orders are processed within 1–2 business days after order confirmation is received. Orders placed on weekends or public holidays will be processed on the next business day.

Order Confirmation:
Once your order has been processed, a confirmation email will be sent, including delivery details.

2. Shipping Methods & Delivery Times

We offer both domestic and international shipping via our trusted delivery partners.

Domestic Shipping:
Estimated delivery time is 2–4 business days from the shipping date.

International Shipping:
Delivery times vary depending on the destination but generally range between 3–14 business days. Please note that some regions may experience longer delivery times.

3. Shipping Costs

Calculation:
Shipping costs are calculated based on the order’s weight and delivery address. The exact shipping fee will be displayed at checkout. All shipments are sent with registered and trackable mail.

4. Order Tracking

Tracking Information:
Once your order has been shipped, you will receive an email with a tracking number and a link to follow your package.

Updates:
Please note that it may take up to 24 hours for tracking information to update in the carrier’s system.

5. Customs, Duties & Taxes (International Orders)

Customer Responsibility:
Any customs duties, taxes, or other import fees determined by the destination country are the responsibility of the customer.

Delays:
Guldsmedsmästaren Vintage is not responsible for any delays caused by customs clearance procedures.

6. Delivery Address

Accurate Information:
Please ensure that your delivery address is complete and correct when placing an order.

Incorrect Address:
If your order is returned to us due to an incomplete or incorrect address, you may be responsible for additional shipping costs.

7. Lost or Damaged Packages

Contact Us Immediately:
If your package is lost or arrives damaged, please contact us at info@guldsmedsmastaren.se within 7 days of the expected delivery date.

Resolution:
We will work with you and our shipping partners to resolve the issue as quickly as possible.

8. Order Changes or Cancellations

Before Shipping:
If you need to change or cancel your order, please contact us as soon as possible.

After Shipping:
Once an order has been processed and shipped, changes or cancellations cannot be guaranteed.

9. Contact Us

For any questions or concerns regarding our shipping policy, please contact our customer service:

📧 Email: info@guldsmedsmastaren.se
📞 Phone: +46 311 367 83

Thank you for shopping at Guldsmedsmästaren Vintage. We look forward to delivering your unique jewelry with care!